These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.
Q: I've lost my logon or password. What do I do?
No problem. Just go to the Login Page of our website. Look for the "Forgot your Password" link. Or you can call us during business hours.
Q: What is the maximum trip length I can insure?
Q: What support services can I expect to find?
Support services vary by the location you select. Most offer telephone services, high speed internet, photo copiers, postage, conference rooms & secretarial services. Be sure to ask about signage, furniture rental.
Q: Tell me about Sunspot Vacation Rentals?
Sunspots is a network of trained and certified Vacation Rental management companies working together to grow and improve the industry and their own operations. Vacation Homes may be located in every communities including lake, mountain and river locations and even in urban and suburban communities. Each company is individually operated and strives to offer industry best practices for Guests and Property Owners. Services are provide by the Vortex Organization.
Q: What is Plumbob Publishing?
A plumbob is an old fashioned tool used by carpenters to determine straight up and down. It is a string and a weight which, when allowed to dangle free always reflects a straight line downward. Our company has chosen the word Plumbob to represent our quest to produce straight forward and accurate publications. Some of these are conventional print and other media. And some are websites in a variety of specialty industries and narrow interests. This website is just one.
Property Owner FAQ's
Q: Are you pet friendly?
Yes and no. Some of our rentals allow one or two dogs. But cats, pigs, birdies, iguanas, insects, snakes, elephants, zebras and any non-dog animals are not allowed. The number of dogs is limited as is their size. There is usually a fee per dog per night. You must ask permission at the time of booking.
Q: Can I take my own bookings without paying you?
That depends which of our programs you are enrolled in. Our full service program authorizes us to handle all bookings, but owners are welcome to advertise and send guest leads to us. Some programs are non-exclusive.so owners can take their own bookings without our help for which there is no commission.
Q: Can Owners earn a referral fee?
Yes, Owners can earn a finder fee on rentals they refer for their properties. It is also payable if that owner refers in Guests who book most other properties (Not all participate). To qualify, it is necessary for the Owner to telephone in the Guest's name and information - before the Guest does so.
Q: Can we bring a trailer or camper to the property?
Unless otherwise specified in your booking confirmation, properties do not allow trailers or campers due to concerns with occupancy and neighbors.
Q: What should I do if I have to cancel my trip?
First, you should notify your vacation rental company. Then call your insurer to request a claim form.
Q: When do I get paid for rentals?
Rentals are audited and accounted for each month. The growth of online travel agencies slows down accounting but increases owner profit. We start firs of the month and get payments out about mid-month.
Q: Why choose a Vacation Rental over a hotel?
Because it all adds up. You get more space for your family and friends, more rooms, a kitchen, privacy, easier parking and a lower cost per Guest. Why stay in a dinky little 300 square foot hotel room when you can have a much much larger home?
Q: Will a Vacation Rental Insurance plan refund my booking fees?
Yes. You can insure any service fees charged up front and invoiced by your reservation company. The costs will be reimbursed if your trip is canceled for a covered reason.
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